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PG&E is providing you new information on your energy use through the Home Energy Reports program. It's part of our ongoing efforts to help our customers save energy and money.

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Phone:
1-800-743-5000

Frequently asked questions

About the comparison

What homes are you comparing my energy use to?

Your energy use is being compared to the usage patterns of a group of about 100 similar homes that are close to yours and similar in size.

How did you choose the homes used in my similar homes comparisons?

To provide valid comparisons, we've chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs, such as home size and heating source. And importantly, we only include homes that appear to be occupied at the time of the comparison.

What if there are good reasons that my household uses more energy than my selected similar homes?

Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons include 100 similar, nearby, occupied homes, and our research shows that for almost all residents this 100-home average is a good indication of typical usage. However, there are some factors for which we don’t account, such as the number of occupants in the home and special loads like hot tubs and swimming pools. We are currently working on new features that will allow you to provide additional information, which we will use to enhance your comparisons to similar homes.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?

It's understandable that some people may have life or housing circumstances that make it difficult to reduce their home's energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas. In some cases, you may not be able to realize substantial savings, but we've found that most people can realize at least some savings and we hope we can help you do so.

How can efficient similar homes manage to use so much less energy than me?

Efficient households likely take a variety of steps to reduce their energy use, including using the thermostat to manage heating and cooling costs, turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. The reports provide actionable steps that you can take to help you make your home more efficient.

How do you determine the size of my home and how do I update it?

The square footage of your home that we use in the Home Energy Report is based on data that is collected from public government sources about your home. If the square footage on your report is not correct, you can change it in the My Account section of this website.

About the program

Why was I selected to be a part of the program?

We want to help you save energy and lower your energy bill. You are among a group of PG&E customers included in the Home Energy Reports program, which is designed to help meet these goals.

Can my neighbor/family member be added to the program?

No, at this time participation in the Home Energy Reports program is limited to the originally selected customers.

What is in the report?

Home Energy Reports are designed to provide new information to help you understand your home's energy use and find smart ways to make your home more efficient. Each report will provide you with new information including:
  • Information on your home's energy use: For the first time, you'll be able to see your home's energy use in the context of the energy use of your similar homes that are nearby and similar in size.
  • Progress tracking: You'll also see how your home's energy use changes over time and across seasons.
  • Ideas on Energy Efficiency: On each report, you can find ways to save energy, including information on the rebates and other special programs we offer.

Are these tips the only ways I can save energy in my home?

These tips are a great place to start, but there are many ways you can save energy and money. The reports and this website include strategies that are most effective in typical homes. Not all of them will apply to your home, and there may be other things you can do to use less energy.

Is my report available via email?

Yes. To go paperless or receive email in addition to your paper report, please contact us.
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